Cancellation and Refund Policy

At Brand my Watch, we strive to provide a seamless shopping experience for our valued customers. Please take a moment to read our Cancellation and Refund Policy to understand the guidelines for cancellations and refunds.

Cancellation Policy:

  1. Cancellation Window: You may cancel your order within 24 hours of placing it. you can contact our customer support team at Support@brandmywatch.com with your order number to initiate the cancellation process or contact our customer care number +91-9136236231 between 10:30AM to 6:30PM 
  2. Processing Time: We aim to process cancellations promptly to ensure customer satisfaction. Once your cancellation request is confirmed, we will work to stop the processing of your order.

Refund Policy:

  1. Eligibility: Refunds are applicable for cancelled orders and returned items that meet our return criteria.
  2. Return Window: If you receive an item that doesn’t meet your expectations, please notify us within 5 days of receiving your order. you can file for return by logging in using your registered Email ID or phone number or Contact our customer support team at support@brandmywatch.com with your order number and details of the issue.
  3. Return Authorization: After confirming your return request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  4. Return Shipping: there will be no shipping charge for the items you return.  Please ensure the item is returned in its original condition, including packaging and tags.
  5. Refund Process: Once we receive and inspect the returned item, we will initiate the refund process. Refunds will be processed to the original payment method used during the purchase. in case of COD you will receive an Email from our side where you can share your bank account number and IFSC code. 
  6. Refund Timeframe: Refunds will be initiated within 3-5 working days after the returned item is received and approved.

Contact Us:

If you have any questions or concerns regarding cancellations, returns, or refunds, please reach out to our customer support team at support@brandmywatch.com. We are here to assist you and ensure your satisfaction.

Thank you for choosing brand my watch. We appreciate your trust in us.

Sincerely,

Customer Service Team, Brand my Watch.